Summary
People skills are essential for success in any business environment. This course teaches participants how to build positive relationships with colleagues, customers, and other stakeholders. It covers topics such as active listening, conflict resolution, and negotiation. Participants will learn how to communicate effectively, build trust, and work collaboratively.
Course Duration
14 Hours – (2 Days)
Course Outline
- Introduction to people skills
- Effective communication
- Active listening
- Building trust
- Conflict resolution
- Negotiation skills
- Teamwork and collaboration
- Leading and managing people
- Empathy and emotional intelligence
- Cultural competence