Summary
Marketing and customer service are critical components of any successful business. This course teaches participants how to create effective
marketing strategies and provide exceptional customer service. It covers topics such as market research, branding, customer experience design,
and customer relationship management. Participants will learn how to attract and retain customers, increase customer loyalty, and drive revenue
growth.
Course Duration
21 Hours – (3 Days)
Course Outline
- Introduction to marketing and customer service
- Market research and analysis
- Branding and positioning
- Product development and pricing
- Marketing
- Communications and advertising
- Sales and distribution channels
- Customer experience design
- Customer relationship management
- Customer retention and loyalty
- Revenue growth and profitability