Effective Communication Skills is a course designed to provide participants with the skills and knowledge necessary to communicate effectively in
a professional environment. The course covers a wide range of topics, including verbal and nonverbal communication, active listening, and conflict
resolution. Participants will learn how to communicate clearly and concisely, build rapport with colleagues and clients, and handle difficult
conversations. In addition, the course will cover best practices for written communication, such as email etiquette and professional writing styles.
Upon completion of the course, participants will have a comprehensive understanding of the principles of effective communication and be
equipped with the skills necessary to communicate effectively in their roles.
14 Hours – (2 Days)
- Introduction to effective communication
- Verbal and nonverbal communication
- Active listening and feedback
- Building rapport with colleagues and clients
- Handling difficult conversations
- Written communication best practices
- Conflict resolution and negotiation
- Performance evaluation and improvement