Customer service is a crucial aspect of any business. It is important to understand the needs and expectations of customers to provide them with the best possible experience. The Customer Service – Seven-Star Level course is designed to provide participants with the skills and knowledge
needed to provide exceptional customer service. The course covers topics such as effective communication, problem-solving, and conflict
resolution. Participants will also learn how to handle difficult customers and manage customer complaints. The course is highly interactive and includes case studies, group discussions, and role-playing exercises to help participants develop their skills.

Course Duration

14 Hours – (2 Days) 

Course Outline

  • Introduction to customer service
  • Understanding customer needs and expectations
  • Effective communication skills
  • Problem-solving techniques
  • Conflict resolution strategies
  • Handling difficult customers
  • Managing customer complaints
  • Continuous improvement of customer service