Customer Service Course in Dubai – ALDAR Academy

Customer service is the process of providing support and assistance to customers before, during, and after a purchase. This course will teach students the fundamental principles of customer service, including customer relationship management, effective communication, and problem- solving. Students will learn how to handle customer complaints, provide timely and accurate information, and build long-term relationships with customers. The course will also cover customer service metrics and feedback management, which involves measuring customer satisfaction and
using feedback to improve customer service.