Customer service is the process of providing support and assistance to customers before, during, and after a purchase. This course will teach students the fundamental principles of customer service, including customer relationship management, effective communication, and problem- solving. Students will learn how to handle customer complaints, provide timely and accurate information, and build long-term relationships with customers. The course will also cover customer service metrics and feedback management, which involves measuring customer satisfaction and
using feedback to improve customer service.

Course Duration

14 Hours – (2 Days) 

Course Outline

  • Introduction to Customer Service
  • Customer Relationship Management
  • Effective Communication in Customer Service
  • Problem-Solving in Customer Service
  • Handling Customer Complaints
  • Customer Service Metrics and Feedback Management
  • Building Long-Term Customer Relationships
  • Customer Service Best Practices