Summary
Business communication is the exchange of information between individuals or organizations to achieve a common goal. This course teaches the skills necessary to communicate effectively in a business environment. Topics include interpersonal communication, written communication, and
nonverbal communication. Participants will learn how to tailor their communication to different audiences and situations, as well as how to use technology to enhance their communication.
Course Duration
14 Hours – (2 Days)
Course Outline
- Introduction to business communication
- Interpersonal communication
- Written communication
- Nonverbal communication
- Tailoring communication to different audiences and situations
- Technology and communication
- Communication in teams and meetings
- Communication in crisis situations
- Cross-cultural communication
- Business communication ethics