Summary
Customer service is a crucial aspect of any business. It is important to understand the needs and expectations of customers to provide them with the best possible experience. The Customer Service – Seven-Star Level course is designed to provide participants with the skills and knowledge
needed to provide exceptional customer service. The course covers topics such as effective communication, problem-solving, and conflict
resolution. Participants will also learn how to handle difficult customers and manage customer complaints. The course is highly interactive and includes case studies, group discussions, and role-playing exercises to help participants develop their skills.
Course Duration
14 Hours – (2 Days)
Course Outline
- Introduction to customer service
- Understanding customer needs and expectations
- Effective communication skills
- Problem-solving techniques
- Conflict resolution strategies
- Handling difficult customers
- Managing customer complaints
- Continuous improvement of customer service