Understanding communication

5 Day Instructor Led Course – 35 Contact Hours

Business communication skills, including the communication process, writing for business, giving briefings and making presentations, effective meetings for managers, influencing others and an in-depth focus on negotiation skills.

  

Practicing or aspiring first line managers who wish to develop leadership and management skills.

Module 1 Understanding The Communication Process

Section 1 Understanding The Elements In Communication

1. Introduction
2. The basics of good communication
3. Communication theory and skills
4. The need for communication tin the organization
5. The communication process
6. The objectives of communication
7. Barriers to communication
8. Overcoming the barriers
9. Non verbal communication

Section 2 Communicating Effectively

1. Methods of communication
2. The difficult of language
3. Active listening
4. Non verbal communication revisited
5. Body language
6. Feedback

Section 3 Conducting Effective Interviews

1. Assessing communication skills
2. Self – assessment of communication skills

Module 2 Writing For Business

Section 1 Preparing Effective Messages

1. Introduction
2. Written communication
3. Making yourself understood
4. Email etiquette
5. Preparing your communication
6. Getting started
7. Getting your thoughts organiased

Section 2 Communicating Effectively In Written Messages

1. Problem with grammar
2. The business letter
3. The memo
4. Some last thoughts about the text
5. The formal report
6. Using statistic and visual materials

Module 3 Giving Briefings & Making Presentations

Section 1 Conducting Effective Team Briefings

1. Briefing the team
2. Benefits and features of team briefing
3. Team briefing feedback
4. Delivering the brief

Section 2 Preparing Effective Briefings

1. Presenting Information in a briefing
2. Brainstorming
3. The Spider diagram
4. Traits of a good presenter
5. Notes
6. Visual Aids
7. Checking the team’s understanding
8. Evaluating your presentation skills

Section 3 Delivering Effective Presentation

1. Presentation skills
2. Presenting your material
3. Building your confidence
4. Your notes
5. Visual Aids
6. Dealing with questions
7. An action plan
8. Graphical representation of data
9. Types of data
10. Types of charts

Module 4 Understanding How To Lead Effective Meetings

Section 1 Planning Productive Meetings

1. Meetings
2. Planning for meetings
3. When to hold the meeting
4. The agenda
5. The people to invite
6. The location
7. Who will take the chair?
8. Preparing to attend many more meetings
9. Types of data
10. Types of charts

Section 2 Effective Chairing Of Meetings

1. The skills of chairing a meeting
2. Keeping records of meetings
3. Self-test for chairing skills
4. Difficult people
5. Getting the best out of the group
6. How to chair a meeting in more detail
7. How are chairs chosen?
8. What should the chair of a meeting do?
9. Supporting papers
10. Timetabling
11. Voting
12. Casting votes
13. Controlling meetings
14. Taking minutes
15. Learning from experience

Module 5 Understanding Negotiation And Networking In The Workplace

Section 1 Using Social Skills And Networking To Get Results

1. Networking
2. Successful Networking
3. Social Skills
4. Developing social Skills
5. Empathy

Section 2 Dealing With Conflict And Being Assertive

1. Dealing with conflict
2. Assertiveness
3. How to be assertive
4. Conflict strategies: what are you like?
5. How you act in conflict
6. Using negotiation in conflict
7. Dealing with someone unwilling to negotiate
8. Addressing power imbalances
9. Managing impasse
10. Resolving conflict – guidelines

Section 3 Negotiating To Get Successful Outcomes

1. Styles of negotiation
2. Attitude
3. Game theory
4. Personal qualities for negotiation
5. Difficulties types