IT services at ALDAR University College are provided through a Gigabit Ethernet with OFC Backbone and Wi-Fi coverage across all the floors. That includes the Computer Labs, Mac Lab, Engineering Labs, Language Lab, Multimedia Room and TV Studio.
On Campus Central Storage and Active Directory
To manage the Faculty, Staff and student logins Active Directory is being used. Every staff/faculty and student has his own username to access the College network. Access to different devices/objects is controlled by a number of Group policies.
For the security and integrity of Faculty, students and staff data, a Central File Server is installed, while automatic backup of file server is taken on daily basis on a Network Attached Storage.
G Suite for education
To share and collaborate on files with others across the campus or across the globe. Rather than putting data on hard media (i.e., flash drives) or sending large email attachments. Google Apps provide 10TB (for each user) online storage which let users store files, data or graphics online. Google calendar is being used to schedule different meetings.
Learning Management System
To enable a professional learning environment IT department has implemented Google classroom. All faculties use it to deliver their course material and online quizzes.
To prevent students from plagiarism and checking originality of their assignments similarity software is in practice.
To get help from online indexing and abstractions following E-databases are available for Faculty and Students.
ResourceMate library software is available in library as well as on student portal. By this student can search books from library even if they are not in the campus.
IT staff help faculty with more advanced needs, such as incorporating digital learning and streaming media, webcasting or PowerPoint Web lectures into their course materials.
Technology Workshops for Faculty and Students
To train Faculty and Students for different IT tools “Technology Workshops” are delivered so that they can efficiently use these tools in their teaching/research work and studies i.e. similarity software, Google Classroom, EIAS.
Orientations for Students
At the start of every semester an Orientation session about the IT services is delivered to all the students so that they can effectively use IT services to benefit their studies.
Different Self Study Guidelines/Videos are available on LMS site about the use of IT services and other commonly used tools.
Software Systems in use
ALDAR IT team has developed ERP system and providing regular updates and support. ERP has following modules
EIAS (Electronic Intelligent Academic Solution)
EIAS is an Academic Smart ERP Software allow the College to facilitate all the Academic procedures and increase the team work Activities by integrating all the Department Such as Accounting, Registration, Admission in one frame work.
EIAS is an executive module for managing the entire data related to students, admission, registration, courses, attendance, assessments, scheduling, student marks, certificates, and statistics etc. The admin staff have the capability to access the system based on the roles and permissions allotted to them in the system.
The Accounting Module has student fees management system and pay roll management. Students and university’s invoices and receipts can be synced across the software.
Its main features are create invoices, add receipts, add fee concession/scholarship, Ledger,
journal, and payments, payroll management, etc.
It gives the flexibility to print invoices and receipts directly from the system with customizable headers and footers.
With HR Module, all the information of university faculty & staffs will be organized along with their details. This module will assist in maintaining proper records of details, attendance, leaves, pay slip, salary register, contracts, etc.
It’s most important features are managing employee leaves, correspondence letters, Document expiry report, employee attendance report etc…
CRM module used in the department of Professional Training and Continuing engagement center. CRM module follows the procedures right from query to registration. This module tracks complete student’s details by phone, email, walk-ins and provides proper follow-up to all enquiries. Moreover, user can track all the types of communication correspondence status and success rate of enquiries. Its quick response of dealing inquiries ensures the growth of institution. The salesmen can prepare quotations and register the clients to the desired courses. It also helps the admin staff to manage student record, attendance, courses and salesmen sales details etc…
Through the portal a student can register online for his courses. On portal he has access to his timetable, grades, academic advice, academic records, fee details, study material, Study plans, digital library and all the communication between the college and student.
Through the Instructor Portal, faculty has access to his/her class list and they can send either message to all the class or to an individual. They also have access to their schedules, student advising, students attendance, students marks sheet, exams schedule, LMS and digital library.
IT staff is available for support of faculty, staff and students during the operational hours of the college in IT office. Staff is fully trained and support students with their technological problems as well as their assignments.
IT Support Policy
Purpose and Scope
ALDAR IT provides computer and information systems support for all faculty, staff and students of the college. The purpose of this policy is to describe the basic level of service that will be ensured as well as the limits of the IT Support capabilities and what will not be supported. “IT Support” is defined as any queries made by faculty, staff or students to the IT Support regarding any failures, problems and other matters relating to the operation of computer labs, library, classrooms and faculty/staff office computers/workstations, servers, software, telephony, printers and other IT related equipment.
Support is provided for all software packages and operating systems in use at
Please note that personally installed or unlicensed software on official computers, including screensavers, games, obsoleted applications etc., will not be supported. Installation of unauthorized software is violation of ALDAR policy.
Support is provided for all hardware and devices, including all parts of the PC. Hardware faults will be diagnosed accordingly. The IT Support will attempt to fix hardware defects to the best of its ability, but may need to send equipment for repair to the vendor. In such case if possible, replacement will be provided to the user.
IT Support can be reached via email email@example.com or telephone 333 from 9:00 am to 9:00 pm throughout the week. After receiving the call complaint will be logged in the “Service Request System” by the helpdesk attendant and she assigns the complaint to concerned dept.
After resolution he will give the feedback and supervisor will close the complaint.
The target resolution time for the problem is 4 hours from the time the problem is registered. Depending on the nature of some of the problems received, some requests may take longer to process.
Each complaint will be logged based on the below ranking criteria. Emergency calls shall be given first response, even if work has begun on the other call.
All other complaints will be considered as normal.
Computer laboratories maintenance policy
Computer & Multimedia Labs and Classrooms
The ALDAR University College IT department is responsible for all computer labs and classroom computers, multimedia projectors installed and smart boards.
Day to Day Maintenance
Post Study Semester Maintenance
Computer maintenance Checklist
1 August 2013
1 August 2013