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ITIL Capability – Release, Control & Validation RCV Course

ITIL Capability - Release, Control & Validation RCV Course

4 Day Instructor Led Course - 28 Contact Hours
Upcoming Schedules for ITIL Capability OSA: View all ITIL Services Management Schedules
Dubai 17/Feb/2018 10:00 AM – 6 PM Saturday to Tuesday Enquire Now
Dubai 20/May/2018 9:00 AM – 3:30 PM Sunday to wenesday Enquire Now
Our Unique Guarantees
Free Trail Guarantee

For any public schedule courses attended, the course or any part of it can be repeated absolutely free of charge, provided space and course availability in our public schedule.

Free Repeat Guarantee

For any public schedule courses attended, the course or any part of it can be repeated absolutely free of charge, provided space and course availability in our public schedule.

Course Overview

The ITIL® Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in Service Management as documented in the ITIL Service Lifecycle Core publications. The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the Service Management Lifecycle.

Course Objectives

The ITIL Capability Module Release, Control and Validation (RCV) will provide the following learning outcomes. Following completion of this unit, the candidate will know:

  • The importance of Service Management as a Practice concept and Service Transition Principals, Purpose and Objective
  • The importance of ITIL Release, Control and Validation while providing service
  • How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation
    processes
  • How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL Release, Control and Validation
  • The importance of IT Security and its contributions to ITIL Release, Control and Validation
  • The technology and implementation considerations surrounding ITIL Release, Control and Validation
  • Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation

Exam

This course prepares candidates for the ITIL Capability Module Release, Control and Validation (RCV) exam from PEOPLECERT. The exam consists of Eight (8) multiple choice, scenario-based, gradient scored questions. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The exam duration is 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary). The passing score is 28/40 or 70%.

Prerequisites

  • ITIL Foundation Certification
  • It is strongly recommended that candidates read the ITIL Service Lifecycle core publications in advance of attending training for the certification, and in particular the Service Transition and Service Operation books.

Audience

The target group of the ITIL Qualification: Release, Control and Validation includes IT professionals, business managers and business process owners:

  • Individuals who require a deep understanding of ITIL Certificate in Release, Control and Validation processes and
    how it may be used to enhance the quality of IT service support within an organization.
  • IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed
    about and thereafter contribute to an ongoing service improvement program.
  • Operational staff involved in Change Management, Release and Deployment Management, Service Validation and
    Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge
  • Management, who wish to enhance their role based capabilities.

Credits

  • Upon successful passing of the ITIL Capability RCV exam, the student will be recognized with 4 credits in the ITIL qualification scheme.
  • Project Management Institute – Professional Development Units (PDUs) = 35

Daily Agenda Outline

Day 1

  1. Introduction
    Overview of exam objectives
    General ITIL theory
    Scope of Release, Control and Validation
  2. Service Asset and Configuration Management
    Assignment 1
  3. Continuation: Service Asset and Configuration Management
    Assignment 1
  4. Change Management
    Assignment 2

Day 2

  1. Review
    Continuation: Change Management
    Assignment 2
  2. Release and Deployment Management
    Assignment 3
  3. Continuation: Release and Deployment Management
    Assignment 3
  4. Service Validation and Testing
    Assignment 4

Day 3

  1. Review
    Continuation: Service Validation and Testing
    Assignment 4
  2. Service Evaluation
    Assignment 5
  3. Continuation: Service Evaluation
    Assignment 5
  4. Request Fulfillment
    Assignment 6
  5. Knowledge Management
    Assignment 7

Day 4

  1. Review
    Continuation: Knowledge Management
    Assignment 7
  2. Roles and Responsibilities
    Assignment 8
  3. Continuation: Roles and Responsibilities
    Assignment 8
  4. Technology Implementation Considerations
    Assignment 9

Day 5

  1. Exam Preparation/Mock Exam