ITIL Foundation 2011

ITIL Foundation 2011

ITIL Foundation Course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enable successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL® best practice service lifecycle approach.

Course Duration

3 Days - 21 Contact Hours

Upcoming Schedules for ITIL V3 Foundation 2011:  ITIL V3 Foundation 2011 Schedules
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Our Unique Guarantees

Free Trial Guarantee

We invite all our trainees to attend the first two sessions for FREE to evaluate our quality standers, this applies only to our public schedule courses.

Free Repeat Guarantee

For any public schedule courses attended, the course or any part of it can be repeated absolutely free of charge, provided space and course availability in our public schedule.

Course Objectives

Upon successful completion of the learning activity, students will be able to:

  •  Identify the key principles and concepts of IT Service Management.
  •  Identify the benefits of implementing ITIL® in an organization.
  • Identify the Service Management processes and how they map to the Service Lifecycle.
  • Identify the basic concepts and definitions related to the Service Lifecycle.
  •  Identify the activities and roles involved with the Service Lifecycle.
  •  Identify the relationship of each component of the Service Lifecycle and how they map to other components.
  •  Identify the factors that affect the effectiveness of the Service Lifecycle.
  • Demonstrate that they are prepared for the ITIL® Foundation Certificate exam.

Who Should Attend

  •    IT Managers/Support Teams
  •     IT Architects, Planners and Consultants
  •     System Administrators/Analysts
  •     Operations Managers
  •     Database Administrators
  •     Service Delivery Professionals
  •     Quality Analysts
  •     Application Management Team/Development Team
  •     Process Owners/Practitioners


No pre-requisites to attend the course.


Includes the exam leading to the Foundation Certificate in IT Service Management (40 questions, multiple-choice)

Course Outline

Day One:

  • ITIL Core Concepts.
  • Organizing for Service Management
  • Service Strategy


Day Two:

  • Service Design
  • Service Transition


Day Three:

  • Service Operation
  • Continual Service Improvement
  • Technology and Architecture
  • Preparation for the Exam