Summary
The ITIL 4 Strategic Leader (ITIL 4 SL) certification is designed for IT professionals who want to develop and implement IT strategies that align with business goals. The ITIL 4 SL certification process includes two modules Direct, Plan and Improve, and Digital and IT Strategy. The modules cover topics such as strategic planning, governance, risk management, and digital transformation. ITIL 4 SL certified professionals are equipped with the skills and knowledge to lead IT initiatives that drive business value.
Course Duration
21 Hours – (3 Days)
Course Outline
- Introduction to ITIL 4
- Service Management Concepts
- The Four Dimensions of Service Management
- The ITIL Service Value System
- Continual Improvement
- Key ITIL Practices
- Direct, Plan and Improve Module
- Digital and IT Strategy Module