The ITIL 4 Strategic Leader (ITIL 4 SL) certification is designed for IT professionals who want to develop and implement IT strategies that align with business goals. The ITIL 4 SL certification process includes two modules Direct, Plan and Improve, and Digital and IT Strategy. The modules cover topics such as strategic planning, governance, risk management, and digital transformation. ITIL 4 SL certified professionals are equipped with the skills and knowledge to lead IT initiatives that drive business value.

Course Duration

21 Hours – (3 Days) 

Course Outline

  • Introduction to ITIL 4
  • Service Management Concepts
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • Continual Improvement
  • Key ITIL Practices
  • Direct, Plan and Improve Module
  • Digital and IT Strategy Module

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