Summary
The ITIL 4 Managing Professional Transition certification is designed for ITIL v3 professionals who want to update their knowledge and skills to ITIL
4. The ITIL 4 Managing Professional Transition certification process includes an exam that covers the key concepts, principles, and practices of the
ITIL 4 framework. ITIL 4 Managing Professional Transition certified professionals are equipped with the skills and knowledge to apply the ITIL 4
framework in real-world scenarios.
Course Duration
14 Hours – (2 Days)
Course Outline
- Introduction to ITIL 4
- Service Management Concepts
- The Four Dimensions of Service Management
- The ITIL Service Value System
- Continual Improvement
- Key ITIL Practices
- Managing Professional Stream Modules