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Conflict Management

Conflict Management

1 Day Instructor Led Course - 7 Contact Hours
Upcoming Schedules for Conflict Management View all Conflict Management Schedules
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For any public schedule courses attended, the course or any part of it can be repeated absolutely free of charge, provided space and course availability in our public schedule.

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For any public schedule courses attended, the course or any part of it can be repeated absolutely free of charge, provided space and course availability in our public schedule.

Course Overview

Know how to resolve conflict in the workplace

Target Audience

Practicing or aspiring first line managers who wish to develop leadership and management skills.

Understanding Conflict Management in Workplace

Module 1 RECOGNISING CONFLICT SITUATIONS

  • What is conflict?
  • Managing conflict
  • Assertiveness
  • The Levels of Conflict

Module 2 DEALING WITH CONFLICT

  • Turning conflict to your advantage
  • Common problems
  • Resolving Conflict – guidelines
  • Bullying and harassment
  • Promoting a positive atmosphere to minimize conflict